Frequently Asked Questions
How do I use the LED Red Light Therapy Panel?
Simply position the panel 15β30cm from the area you wish to target and enjoy a session for 10β20 minutes.
For best results, use consistently 2β14 times per week as part of your wellness and recovery routine.
Will this work for me?
Our LED Red Light Therapy Panel is designed for anyone looking to support recovery, reduce muscle soreness, improve circulation, and enhance overall wellbeing. Whether you're active, recovering from exercise, or simply looking to feel your best, it can be a valuable addition to your daily routine.
How long does it take to see results?
Many users report feeling benefits such as reduced stiffness and improved recovery within a few weeks of consistent use. Individual results may vary depending on usage frequency and personal health goals.
Is Red Light Therapy safe for daily use?
Yes.
Red light therapy is a non-invasive, drug-free wellness solution that can be used regularly. Simply follow the recommended session times outlined in the user guide for the best experience.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at urbaneaseliving1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.