Smarter Home Solutions For Safer, Easier Living.
From security to comfort, our products help you protect, organise, and upgrade your home effortlessly.
Frequently Asked Questions
How easy are your products to install?
Our products are designed for quick, easy, DIY installation with simple instructions, no electrician or specialist required.
Are your products suitable for Australian weather conditions?
Yes, our products are built to withstand harsh Australian conditions, including heat, rain, and changing weather.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at urbaneaseliving1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Urban Ease Living is dedicated to providing smart, reliable home security, garden, storage, and comfort solutions that simplify everyday life. We empower families with practical, affordable products that enhance safety, organisation, and peace of mind at home.
Fast, Free & Secure Shipping Australia Wide
We believe a safer, more comfortable home shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your home security, garden, storage, and comfort essentials are packed with care and delivered straight to your door.