Frequently Asked Questions
How do the Solar Motion Lights Work?
The Solar Lights work by being charged in direct sunlight, this charges the 1200mAh battery which allows the lights to work.
The 1200mAh battery only take 6-8 hours to be fully charged.
Can I adjust the motion detection range and light sensitivity to suit my property?
The lighting angle on the lights is up to 270°, and can also detect objects up to 3.5m away.
The Solar Motion Sensor Lights also come with 3 Intelligent Lighting Modes,
- Strong Lighting Mode
- High Light & Slight Lighting Mode
- Slight Light Mode
Will the lights still work during cloudy or rainy days?
Yes
Our Solar Motion Sensor Lights are designed to charge efficiently even on cloudy or rainy days, ensuring reliable illumination whenever you need it.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at urbaneaseliving1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.