Frequently Asked Questions
Will the hose really stay kink free during use?
Yes!
The hose is designed with a flexible expandable construction that resists kinks, twists, and tangles during normal use. This allows water to flow smoothly without the frustrating interruptions common with traditional garden hoses.
Is the hose durable enough for everyday outdoor use?
Absolutely.
Featuring durable materials and solid brass connectors, the hose is built to withstand regular watering, car washing, patio cleaning, and other outdoor tasks while standing up to harsh Australian conditions.
How easy is it to store after use?
Very easy.
Once the water is turned off and drained, the hose automatically contracts to a compact size. This makes it simple to store in the included storage bag, garage, shed, or on a hose hanger without taking up unnecessary space.
Where are you located?
Our head office is located in Brisbane, Queensland.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at urbaneaseliving1@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.